Customer relationship management training offered virtually

Up to 30 eligible British Columbians will get skills training to prepare them for jobs as information technology analysts/consultants, salesforce and customer relationship management administrators, business analysts and marketing and sales professionals in the Lower Mainland.

This is the second intake of a Community and Employer Partnerships (CEP) project from the Government of British Columbia. Participant recruitment is focused on Indigenous individuals and newcomers.

“As B.C. moves into economic recovery, we will continue to invest in growing a skilled labour force,” said Nicholas Simons, Minister of Social Development and Poverty Reduction. “Graduates of the Multi-Lingual Orientation Service Association for Immigrant Communities’ (MOSAIC) customer relationship management program will be well positioned to find jobs in the exciting and flourishing technology sector.”

The Province is providing more than $285,000 to MOSAIC to deliver online skills and certification courses in two intakes of its Fast Track to Customer Relationship Management training program.

“With more businesses connecting with their audiences digitally, the tech industry will continue to grow in the coming years,” said Michael Radano, director of employment, language and social enterprise, MOSAIC. “This program will help job seekers position themselves well for in-demand, high-paying jobs by building up their experience and skills for a lasting career in a high-demand industry.”

Participants will receive six weeks of essential and occupational skills training, including in the Salesforce platform – a customer relationship management software that will prepare them to write the Salesforce administrator’s certification exam.

Participants will also receive four weeks’ on-the-job work experience with a local tech company to practice their newly acquired skills and up to six weeks of followup support to assist in their job search and certification review.

“This program is a great opportunity for participants to get the skills training and experience they need to forge new careers in the tech sector,” said Niki Sharma, MLA for Vancouver-Hastings. “I wish them all the best in their studies.”

Funding for this project is provided through the Project Based Labour Market Training stream of WorkBC’s CEP. CEP’s investments are targeted towards projects that support an inclusive economic recovery. CEP supports B.C. job seekers’ training and work experience, leading to employment in available jobs, and aids businesses and communities in addressing labour-market challenges. CEP invests $15 million annually in communities throughout B.C.

Full-time, virtual learning for this project starts on Monday, June 28, 2021. Project activities run through to Oct. 29, 2021. Anyone interested in finding out more about this or other CEP projects can contact their local WorkBC centre.

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Learn how CEPs are helping local communities:

Learn about how WorkBC can help find British Columbians jobs that are right for them:

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